FAQ
Frequently asked questions
Quick answers about app availability, route recording, privacy, account help, and sharing drives with Vector.
Where can I download Vector?
Vector is built for mobile drivers. Use the download links on the homepage when they are available, or email us if you want to know about current app availability.
Why did my route recording stop or look incomplete?
Route recording depends on device location permissions, battery settings, network conditions, and GPS signal quality. Make sure Vector can access location while you drive and that low-power settings are not limiting background activity.
Does Vector use my location?
Vector uses location data to record drives, map routes, calculate drive stats, and power route sharing features. You control location permissions through your device settings.
Can I delete a drive or route?
If delete controls are available in your app version, use them directly in Vector. If you need help with older data or cannot find the right control, email us from the account connected to the data.
How do I report unsafe, abusive, or unwanted content?
Email us with a link, screenshot, username, or description of the content. Vector is for sharing drives and routes responsibly, and reports help us keep the community useful.
Can I request a feature?
Yes. Send us the workflow you are trying to improve, the type of driver it helps, and what you expected Vector to do. Clear requests are easier to evaluate and build well.
How do I ask a privacy question?
Review the Privacy Policy first, then email us with the account email and the specific privacy request or question. Avoid sending sensitive personal information that is not needed for the request.